Briefly put, WSI Live Chat is a live chat and site monitoring service that serves two main purposes.

One, it allows you to connect with your site visitors in real-time via live chat.  By clicking on a chat graphic embedded on your web site, site "Visitors" can connect with site "Operators" to chat in real-time through an instant message-like platform.

Secondly, WSI Live Chat allows you to monitor your site activity in real-time. You can see all of the visitors currently browsing your site and collect valuable information on them, such as their physical location, the keywords they searched to find your website, the current page they are viewing and more!
Want to know more?

View our online presentation explaining the features and benefits of WSI Live Chat; it includes two demo videos and a complete list of features!  

What are the benefits of using WSI Live Chat?

•    WSI Live Chat will help you increase sales/leads - Chatting with site visitors in real-time to provide support, sales and help with online purchases is extremely beneficial for businesses. Customers are three times more likely to make a purchase if they have chatted with a live sales representative. In general, live chat has been known to increase conversions 25-40%.

•    WSI Live Chat is easy-to-use - The simple Operator Console and “Away” and “Offline” options make this system a breeze for any sized business to implement.

 •    WSI Live Chat will help you expand your market knowledge - By collecting valuable information like visitor location and search keywords, you can learn more about your target market than ever before.

•    WSI Live Chat is affordable - Compared to other live chat systems on the market with similar features, this solution is practical for even small to medium sized businesses.

What will it cost to implement WSI Live Chat into your site?

Based upon your business needs, we can provide you a customized proposal regarding the base package, additional options and services you would require to implement WSI Live Chat into your business.  This solution is designed for the small to medium size business in mind and is affordable.

What if I don't have time to monitor my own website?

Don't worry you can still implement live chat technology.  WSI has developed a complimentary service to it's Live Chat product called Live Operator.  This is a third party monitoring service that allows you to "outsource" your live chat operators.  Our operators spend time with you to learn your business and treat your customers just like your own employees would.